FETAC Quality Assurance

CMD Training Institute
Performance Improvement Specialists

CMD Training Institute - Mission Statement
CMD Training Institute aims to create an environment where learning is encouraged and supported in response to the diverse needs of the learner and with a commitment to the quality of all the courses we run.

Health & Safety Policy

It is CMD’s purpose to protect employees and learners from accident or ill health at work or training. The company will seek to ensure that all our equipment and systems do not constitute a risk to the Health & Safety of our employees or learners and we will consult with employees on risk improvements. The following points set out our approach to Health & Safety in that we will:

Provide a safe place for work and training
Continue to identify and eliminate hazards
Prevent any improper conduct or behaviour liable to put the safety, health and welfare of employees or learners at risk
Consult with staff on all Health & Safety matters
Provide safe entry and exit of the building
Provide a safe system of work practices
Provide appropriate information and training to staff members on a continuous basis
Ensure that Health & Safety remains a key issue for employees and learners alike

Equality Statement

CMD Training Institute is committed to working towards the elimination of discrimination and exclusion through the achievement of equality of opportunity, participation and positive outcome for all learners. As a learning provider, CMD Training Institute recognises that inequalities exist within our society and that not all people have equal access to services. The strategic plan seeks to work with the diversity of people and to proactively encourage and support participation for all. The following 9 grounds as defined under the Equal Status Act 2002 will embrace the focus of the plan.

Gender
Marital status
Age
Disability
Race
Sexual Orientation
Religious Belief
Membership of the Travelling Community

Specifically, CMD Training Institute will:

Remain committed to supporting the educational progression of all learners at this training centre and other external centres nationwide
Be dedicated to addressing any inequalities that may arise within our training centres
Ensure that actions will respond to identified needs and will actively promote a positive impact on the learner

Protection for Learners
We confirm that arrangements are in place to comply with Section 43.2.a of the Qualifications Act (1999) in respect of students undertaking learning programmes that have durations of more than three months. All learning programmes for each FETAC examination must be completed within the 3 month period stated on the enrolment form.

Recognition of Prior Learning
Every attempt is made to ensure that we provide full recognition of any prior learning that has been undertaken. Students must though prove their competencies with recognised certification in order that the appropriate level of recognition is provided with reference to the learning programme being undertaken. In certain cases, e.g. IT certification, we may only recognise exams taken within the last three years and where students can show and demonstrate they have current skills.

Data Protection Policy
Under the Data Protection Act, 1988 and the Data Protection (Amendment) Act, 2003, organisations that process personal data have a legal responsibility and are required to conform to Data Protection Rules as set out by the Data Protection Commissioner. Under the guidelines set out by the Data Protection Commissioner we will only use your information to provide and personalise our service. We will use your contact details to communicate with you either by telephone, fax, e-mail or post. Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.

Appeals Procedures

Enrolments
There may be occasions when CMD is unable to enrol a potential learner for the programme they wish to study. An example would be where the level of learning to be undertaken is too advanced and would result, in our opinion, in the student encountering difficulty with the standards set for course progression. If this is the case we will assist in identifying alternative learning at a more appropriate level. Potential learners may appeal any such decision and should, in the first instance, contact the Training & HR Manager in our Training Centre.

Course Attendance
Regular attendance at training sessions is essential and will be a major factor in the level of success achieved. Where attendance is sporadic and inconsistent, e.g. non-attendance for a month or more without prior warning and agreement, then CMD reserve the right to withdraw the learner from the course and cancel all arrangements. It is the responsibility of the learner to ensure that we are fully informed of any circumstances that might affect their regular attendance. Learners may appeal any such decision and should, in the first instance, contact the Training & HR Manager in our Training Centre.

Examination Results
All students have the right to appeal the result of any examination that they have undertaken through CMD. We maintain set procedures in this area and any student wishing to appeal must do so immediately after the result is notified to them. Students should contact the Training & HR Manager in our Training Centre for further information regarding the Examination Results Appeals Procedure.

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